Mobile - Ticketing System

Focusing and Facilitating better customer service is our job


Features

Self Service
Customizable submission forms ensures you're able to collect specific information and guide the end user as they submit a support request
Collaboration
Collaborating platform for better communications
Service Requests
Create tickets for recurring service requests, and dynamically assigns them to the right personnel
Ticket Integration
Streamlines, centralizes and manages all your tickets.
Knowledge Base
Centralize knowledge management by automatically displaying self-service knowledge base articles related to the type of service request
Automation
Simplify & Streamlining help desk ticketing process
Reports
Metrics that provide helpful insights in decision making

Capabilities

    assist your team stay organized and flag to customer service
    Manage customer interaction seamlessly through multi-channel support
    Customers support, along with implementation assistance and high priorities
    Easy to configure and customize as needed with the ability to change the categories and other variables