Account and Data Deletion

How to request deletion

1. Where your app offers an in-app delete account option, use it. It is the fastest route.
2. Otherwise, fill in the request form below, or email hello@syngymaxim.com from the email address linked to your account, with the subject “Delete my account” and the name of the app.
3. We will confirm your identity, then confirm in writing when the request is complete.

Request form

What we delete

When a deletion request is verified, we delete or irreversibly de-identify the personal information tied to your account, including profile details, content you submitted and device identifiers linked to you.

What we may keep

We may keep limited information where the law requires it or where it is needed for security, fraud prevention, dispute resolution or to enforce our agreements. Copies in backups are removed when the backups are overwritten in the normal cycle. Information held by your school, employer or other institution is controlled by that organization.

How long it takes

We respond to verified requests within 30 days, or sooner where the law requires.

Accounts managed by an institution

If your account was created by a school, university or employer, that organization controls the account and its records. Contact it first. We will also help route your request to the right person.