Support
Maintenance & Support
Customer, technical and administrative support delivered by on-shore and off-shore teams, around the clock.
After go-live, the work that keeps users productive begins. SyngyMAXIM runs help desks, application support and administrative tasks for enterprise systems, with on-shore and off-shore teams across Tier I, Tier II and Tier III.
According to Bersin & Associates, organizations that outsource their product engineering operations save 60% in operational costs and 42% in technical staff resources versus firms running those operations internally.
Support model
Three layers of support.
Customer support
24x7 help desk
- 24x7 help-desk support
- On-shore and off-shore teams
- Tier I, Tier II and Tier III support
- Email, phone, chat and bulletin board support
- Ticketing system support
- Troubleshooting and continuing maintenance support
- Resolving technical problems
Technical support
Code level and application support
- Application maintenance
- Application re-engineering
- Application monitoring and management
- Data migrations
- Testing and QA
- Technical documentation
- Need based training
- Server maintenance
Administrative support
Day-to-day system administration
- User management (users and user groups)
- Content management
- Manage corporate-wide master data
- Data migrations
- Generating reports
- Tracking issues and status updates
- Reporting services
Organizations outsourcing their product engineering operations save these amounts versus firms running operations internally.
Source: Bersin & AssociatesWhy SyngyMAXIM
A partner that stays after launch.
A decade of the same job
More than ten years of building user-facing layers for Fortune 100 and regional clients, and relationships that outlast individual projects.
Matured processes
Progressive improvement plans and quality responsiveness built into how every engagement runs.
Global delivery
Development centres in Hyderabad, Pune and Dubai, with sales offices in Dallas, Dubai and Basel.
Certified quality
ISO 9001:2015 certified, with preferred vendor status with long-standing clients.
Tell us who your users are.
Describe the people who struggle with your systems today. We will come back with the experience we would build for them and the integrations it needs.